Cell Phone and Computer Repair Services
Electronics Repair of Cell Phone, Portable Electronics, Game Systems and Computers. Services include display and screen replacement, battery and charging port repairs, micro-soldering of board level components, treatment for water damaged electronics, sales of cell phones and related accessories.
Keywords: cell phone repair, computer repair, laptop repair, tablet repair, screen replacement, battery replacement, device recycling, game system repair
Interview Q&A
How long have you been in business?
We have been open for 15 months, opening first of the year in 2015.
What is your primary product or service?
Cell Phone, Computer and Electronics Repair, including retails sales of accessories and other electronics (cell phones, tablets, cameras).
How did you first become interested in your line of business? (if owner) - What is your background? (If owner or store manager)
Working at Microsoft I became very interested in owning my own business and wanted to provide services related to technology, and consumer technology trends. Nowadays most people have multiple devices which are integral to their daily routines, providing a service that affects these technologies supports this interest and is important to most consumers and business.
How do you differentiate yourself from other businesses in your category and area?
Unlike others working in this space, we have the capability to work on a variety of devices, all makes and models. We also can do board level repairs using micro-solder techniques. Our success rates with water damaged devices has also been very good.
How many locations do you have and do you have plans to expand?
Yes, I am looking to open another store in the surrounding area.
Provide detailed directions to your location
In the U-District, we are two blocks East of University Village on 45th Street, between UVillage and Children's Hospital. We are an easy location to get to have ample free parking.
What type of payments do you accept?
We accept major credit cards, cash.
Which areas do you service?
We service the greater Puget Sound and have customers as far away as Alaska and Oregon.
Who owns your company or runs daily operations?
I am the owner of the business.
What are your hours of operation?
We are open everyday, 10 am to 7 pm, except Sundays when our hours are 11 am to 5 pm.
What is the best compliment anyone can give you?
We've been fortunate to have a thoughtful customer base who's provided us with great feedback (http://www.cellphonerepair.com/seattle-wa/reviews/). The reviews I am most proud of are those that who feel have gotten "great service" and feel we've been "upfront and honest" with their repairs - super important especially in a business where people or entrusting you with their device that contains personal and private data. We take this trust very seriously.
What is your favorite quote or Bible verse?
"In business treat others the way that you would expect to be treated". There's a fine line between doing the right thing and the bottom line, we strive to be fair and consistent when dealing with our customers and very much want to be a "trusted resource" for them.